Our primary goal is to help our customers achieve success, so that is what our whole organization focuses on: finding solutions for the issues that matter most to you. We do that by working together.
To help someone, you need to understand them. That means open and honest dialogue within a relationship of trust. We believe that transparency is an essential part of building long-term relationships that lead to success.
We call this collaboration Joint Innovation, and it’s entrenched in everything we do.
Trust is built on honesty. With so much information available, the days of hiding key facts, or obscuring them with unclear messages are over. At TrendMiner we make transparent and clear communications a top priority, both internally and by sharing information with our customers. If you have a question, please ask us – we’re here to help.
At TrendMiner we take “listening to your customers” to a whole new level. Our customers can request new features at any time using the Make-A-Wish button in our software, via in-app chat sessions or even during training sessions. The most popular features requested are then selected and quickly made available through agile releases.
Have you ever wanted to give feedback, but found the process a hassle? At TrendMiner we make it easy for you to tell us what you think. In addition to support via email and telephone, our doorbell chat connects you with a real person at TrendMiner – not a chat-bot – and in-application chats with support will even create your ticket automatically.
The more we connect, the more we learn. We believe in building strong relationships with our customers, but we’re also actively involved in industry communities, groups and events. We encourage our team of experts to participate in forums so that not only do we keep learning, but we also share our knowledge with our community.
We know that new technology is never developed in a vacuum. With rapid innovations, we believe building the right relationships sets the foundation for future interoperability. That’s why we work with technical alliances and OEM partners: to ensure our customers benefit from the maximum data sources and connected solutions in our analytics software.
Our company began as a university spin-off, and scientific research is still at the core of our company culture. TrendMiner has many long-term research projects with customers and we coordinate Master Thesis projects with universities each year. We also work with industry analysts, research organizations and contribute to the Open Source community.
If you’re considering joining our team, here are some of the things you may like to know.
We are a young, dynamic and positive organization where every person is a part of our success. The same transparency that we offer our customers applies internally too: we believe in honest, open communication and giving everyone a chance to contribute to achieving our goals.
If you join TrendMiner, you’ll work with cutting edge technology at a rapidly growing company that has room for you to make a real difference. You’ll also be a part of an international, friendly team of people who can inspire you to be a part of something great.
More information?
Read reviews about us on glassdoor, or visit our jobs page to see our current vacancies.
TrendMiner receives first ever Bloor Research “Diamond” Award19 November 2019 - 23:30
TrendMiner Production Cockpit selected as Product of the Year Finalist14 November 2019 - 20:26
TrendMiner and eschbach partner to empower the control room with analytics-driven decision making and information creation23 October 2019 - 16:47
