Customer Perspectives Tell the Real Story
It’s not what a company thinks it’s doing right, it’s what the customers think and more importantly experience. Here are a few comments from our customers that can give you insight into our approach.
“The support is amazing. It’s great. The team is great and very fast and very responsive.”
“I want to thank TrendMiner’s Customer Success Engineer Vincent Teran very much for the excellent training that you did! I was impressed, listening to the active participation of all of my colleagues! The discussions were very good and are always an indication of interest of the participants. You really did an excellent job on this!”
“I just wanna say that the customer support & service was outstanding, the best we’ve ever seen by far.”
“The TrendMiner team has been great in working with us. I don’t think we could have asked for better support from you guys. Overall, we are satisfied so far. We’re looking forward to testing out the analytics capabilities.”
“Customer service from TrendMiner is one of their biggest strengths. It is really exceptional, and they are dedicated to helping you get the most from the tool and not just sell the tool and walk away. Their openness to feedback and consultation to customers in their planned releases and product roadmap means that when you ask for a new function, you generally get it in the future, which is what makes them such a good provider to work with.”
Be Worth Connecting With – That Is Customer Success
Best-selling author, teacher, and entrepreneur Seth Godin once gave this advice to companies: “Be genuine. Be remarkable. Be worth connecting with.”
Of course, customers want superior products and service, but at TrendMiner we recognize that our customers are people who want and appreciate that human connection. It’s pretty simple really, but many companies just don’t get this right. We did, and we’re constantly working to continue to make it better.
So congratulations to our entire organization!
Customer Success is a company-wide effort, and we are all very proud of this recognition from an industry leader like Gainsight. It is truly an honor to be acknowledged for our pioneering Customer Success work within Software AG.