Directly access the in application help, use the feature request, open a support ticket or make a wish within the TrendMiner environment.
A team you can count on
Support is essential to success. With TrendMiner, you can trust that when you need technical help, we will be here to help you solve your challenges. Our support team gives you peace of mind that when you need technical assistance, you’ll have an expert on hand to help you succeed.
Our support team helps TrendMiner customers solve any technical issue with our software. From installation, implementation and configuration details, to support for software versions, we provide trusted advice and solutions that work.
TrendMiner support can help you to position our software in your IT infrastructure and integrate with existing business systems. They can also set up historian access and set individual access levels for users. Whether you are in a pilot or a full global roll-out, our experts can help you when it matters most.
Is support included with the software?
Yes, when you buy TrendMiner software, our basic support package is automatically included.
Basic support includes access to our knowledge base, upgrades, plus contact with the support team via the application, website doorbell chat, email, and the support portal.
Is it possible to get extra support?
Support is provided within the TrendMiner package – but if extra support is needed, this can be arranged at request.
TrendMiner customers can get additional support:
- on site via our process engineer on demand service or consultancy
- or remote support via any contact method.
How to get support
Open, view and manage your support tickets in our ZenDesk support portal.
Need an immediate answer? Use our doorbell chat on the website (bottom right of your screen).
A real person at TrendMiner will answer you.