Services

More than just software

The best product in the world is only as good as the customer service behind it. That’s why we offer a range of services to maximize your success with our software. Each service is designed to solve a common challenge companies face as they start enabling their engineers with analytics, and is backed by our team of experts.

On-boarding

Need to drive adoption? Our on-boarding package combines user training and consultancy to kick-start analytics usage. By training users how to use more of the software, they can immediately experience the benefits of analytics in their day-to-day tasks.

This approach overcomes a normal resistance to change and offers an incentive to start working with a new system. When all your users start using TrendMiner together, they will be able to grow and share knowledge as a team, to the benefit of all.

Implementation and upgrades

All the latest enhancements – none of the hassle. Our implementation and upgrades service removes barriers to updating your TrendMiner environment to the latest software version.

TrendMiner SaaS customers receive automatic updates as soon as they are released, delivered directly in their environment. Customers with on-premise installations of TrendMiner qualify for support and assistance with both implementation and upgrades – please contact your Customer Success Manager to learn more.

Process engineer on demand

Short on project resources? We offer an engineer on demand to help you get started with analytics. TrendMiner process engineers understand your industry requirements and bring additional analytics knowledge to your organization, helping you get more from your solution.

Our engineers can show you practical examples of where using TrendMiner adds value and identify possibilities for added value in day-to-day operations. They can also solve complex process engineering issues and coach your users how to get the insights they need.

Additional consultancy

Need a helping hand? Whether you’re struggling with a troublesome process issue, or you just don’t have the time to solve it yourself, or you’re trying to identify further opportunities for optimization, our team is here for you.

All existing TrendMiner customers can access our additional consultancy service for case solutions, guidance, advice, training or additional information. Please contact your Customer Success Manager directly to request this service.